Customer support
Agreement
Customer support service agreement, with an addendum whenever fees or scope change.
Acceptance and invoicing
Accepted monthly: both sides sign a service acceptance record based on the monthly report.
How we work
How we work with you, from first call to payment.
Every Waypoint engagement follows seven steps: a discovery call, a written quote and scope, a signed agreement in English, delivery to the agreed plan, written acceptance and a USD invoice, payment by international bank transfer, and regular reviews to adjust scope. You always know what happens next and what you are paying for.
Seven steps, the same for every service line
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Discovery
Tell us what you need by email, phone call, Google Meet or Zoom.
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Quote and scope
A written proposal. For merchandise it includes a sample plan; for customer support, a launch plan.
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Signed agreement
A contract in English for your service line (see below).
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Delivery
We carry out the work according to the agreed plan.
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Acceptance and invoice
You accept the work in writing, then we issue an invoice in USD.
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Payment
In USD by international bank transfer, on the terms in your agreement.
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Regular review
We review results with you and adjust scope or processes when needed.
Agreements
One clear agreement for each service line
Custom merchandise
Agreement
Long-term master purchase agreement, plus a purchase order (PO) for each batch.
Acceptance and invoicing
Accepted and invoiced per PO or per delivered batch.
Websites and systems
Agreement
Development and handover agreement, with a technical appendix.
Acceptance and invoicing
Accepted at handover. A deposit may be due before work starts.
What you can count on
Written, accepted, invoiced in USD
- Every engagement has an agreement in English.
- Work is accepted in writing before it is invoiced.
- Invoices are issued in USD and paid by international bank transfer.
- You deal with one point of contact for all three service lines.
Ready for step one?
Tell us what you need. We reply within 24 hours.