Customer support · Custom merchandise · Digital services
Hiring support staff, sourcing branded products and building a digital team at home gets expensive fast. Waypoint gives you all three under one agreement: a 24/7 English-speaking support team, custom merchandise delivered to your door, and a digital team for websites, systems, ads and design.
Registered Vietnamese company · Enterprise code 0111323302 · Contracts in English · Invoiced in USD
Support team on shift 24/7, on your time zone
What we do
Use one service or combine them. Either way you work with one partner who already knows your products, your policies and your customers.
An English-speaking team that answers your calls, emails, chats and social inboxes around the clock, inside your own tools.
Logo products and gifts, sampled first, made in Vietnam and shipped to your door with full export paperwork.
Websites, custom business systems, ads and design from one team that understands service businesses.
Built for service businesses:
Clients
Why Waypoint
The team answering your customers can also make your event merchandise and build your booking page. Fewer vendors, nothing lost between them.
We staff 24/7 across every US time zone, Hawaii included, plus European business hours.
Cover every shift with a team in Vietnam instead of one local employee. No recruiting, payroll or benefits on your side.
A registered company with a tax code, English contracts, USD invoices and complete export documents for every shipment.
Each month you see what the team handled, how fast it responded and what it added to your sales.
Carved wood, lacquered coconut shell, textiles and print, through a network of more than 10 local workshops.
How we work
Every engagement follows the same five steps, so you always know what happens next.
Tell us what you need by email, Google Meet or Zoom.
A written proposal, with a sample plan for merchandise or a launch plan for support.
A contract in English that spells out scope and deliverables.
We onboard, train on your processes and start on the agreed date.
You review the work and sign off. Then we invoice in USD.
One clear agreement for each service line
Customer support: service agreement, with an addendum for any change in fees or scope
Merchandise: master purchase agreement, plus a purchase order for each batch
Digital services: development and handover agreement, with a technical appendix
Who we are
Hiring a team you have never met takes trust. Here are our company details, and how to check them before you sign anything.
Check our registration on Vietnam's National Business Registration PortalFAQ
Something else on your mind? Ask us directly and we will answer in writing.
Hanoi, Vietnam. We are a registered Vietnamese company (enterprise code 0111323302) working with clients in the US and Europe.
All US time zones, including Hawaii, plus European hours. Our support team works 24/7.
Every engagement has a written agreement in English. We invoice in USD and accept international bank transfers.
Yes. We work inside your booking system, phone system, inbox and CRM, and follow your scripts and policies.
Yes. Bulk production starts only after you approve the sample.
Ownership is set in each agreement. For custom websites, full ownership transfers to you after final payment.
Get a quote
Share a few details and we will reply within 24 hours with next steps and a time for a short call.